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What Do You Have to Say?
Since 1960, Paradies has taken great pride in “exceeding the expectations of the customers and business partners we serve.” This commitment to providing great service day in and day out has led to Paradies not only being named as “Best Airport Retailer” by Airport Revenue News for the past 18 consecutive years, but also as “Retailer with the Highest Regard for Customer Service” for 17 years. We are honored by the industry accolades, but ultimately it’s what our customers and business partners say that truly defines Paradies.
What Our Business Partners Are Saying
“Paradies has operated at FLL for over 20 years, and have a proven record of success and customer service. Their management team has been outstanding to work with, responsive and professional.”
Kent G. George, Director of Aviation, Ft. Lauderdale – Hollywood International Airport
"…Paradies has a proven record for success and customer service, and have been a model tenant for several years. Their long history of professionalism and commitment to high standards was a defining factor in LGB recently awarding them the contract for our new food and beverage operations."
Mario Rodriguez, Director
Long Beach Airport
"Paradies has been servicing passengers at Dallas/Fort Worth International Airport's four-terminal complex for over twenty years. We have had an outstanding relationship and have experienced complete cooperation in all matters. They have always responded promptly and appropriately to our communications, and the quality of services provided and gross sales have exceeded expectations."
Jeffrey P. Fegan, Executive Director
Dallas/Fort Worth International Airport
"Paradies has provided the passengers at the Jacksonville International Airport with exceptional customer service, and their sales reflect their effort to excellence...Paradies has contributed to our award winning airport environment."
Steve Grossman, CEO/Executive Director
Jacksonville International Airport
"Paradies has been a valued partner of the PGA TOUR’s, and I wanted to recommend them to you as an outstanding organization with which to do business. They have made travel through many airports a more pleasant experience while maximizing the revenues generated for the Airport Authority."
Timothy W. Finchem, Commissioner
PGA TOUR
"Paradies was one of two shops to stay open 24 hours through Hurricane Sandy...there are 160 shops in PHL."
Marketplace Management
Philadelphia International Airport
“Southwest Florida International Airport has been associated with Paradies since 1983. Their state-of-the-art facilities in the new terminal demonstrate their commitment to design excellence, as well as cutting-edge retail. Their facilities are, in my opinion, one of the finest I have seen in any airport. I do not believe there is another organization that could better serve the needs of the traveling public.”
Robert M. Ball, A.A.E, Executive Director
Southwest Florida International Airport
"Paradies has exceeded their retail proposal by providing revenue and service beyond what anyone expected. They have expanded from their original proposal for retail services and are providing superior performance. Paradies has repeatedly upheld their reputation for delivering what they say they can do, and then doing more."
Krys T. Bart, Executive Director
Reno/Tahoe International Airport
"We have found Paradies to be a reliable operator and responsive to the needs of the airport by offering a wide array of products.”
Alan L. Murphy, Airport Director
John Wayne Airport
“We highly respect the work Paradies has accomplished as a specialty retail operator. Their commitment to enhancing the customer's experience through engaging store designs, attentive service and quality product assortment is only a few reasons why we consider Paradies a valued partner.”
Jim Fox, National Sales Manager, Licensed Boutiques
Swarovski
What Our Customers Are Saying
“The associate went above and beyond in walking to another store to get my daughter the sweatshirt she wanted. Awesome customer service!”
A.C., customer at Charlotte Douglas International Airport
“The staff was very professional and the selection in the shop was exceptional - thank you!”
Customer at the Georgia Aquarium
“Loved the free shipping while traveling!”
M.D.K., customer at Raleigh-Durham International Airport
“Associate went above and beyond to help me. I am extremely grateful to this individual. A big thank you!”
J.T., customer at Boise Airport
“After long delays and having to get a hotel overnight, I was very pleased to be greeted with a smiling 'good morning' at your shop. Just kick-started my day...”
P.R., customer at Cincinnati /Northern Kentucky International Airport
“I've been to several airport locations and your staff is always friendly and knowledgeable.”
D.K., customer at Dallas/Ft. Worth International Airport
“Associate is always very helpful and knowledgeable. I make it a priority to go to the store a couple times a month when traveling on business.”
Customer at Dallas/Ft. Worth International Airport
“Your associate is one of the friendliest employees at any store in the airport.”
Customer at Indianapolis International Airport
“Your associate went out of her way to be helpful. My exit from New York was made pleasant by her positive and helpful attitude.”
C.W., customer at Long Island MacArthur Airport
“Your associate was very pleasant, courteous, and considerate. It's nice in a fast-paced world to have someone say a kind and warm 'thank you' and 'you're welcome'.”
B.A., customer at Jacksonville International Airport
“The associate went out of her way to accommodate me. She was very helpful in getting the product for me. Great Service!”
C.H., customer at Kansas City International Airport
“I didn't expect this type of excellent service at the airport - thanks!”
J.F., customer at LaGuardia Airport
“I think the 50% off book return is fabulous – thank you!”
P.B., customer at Long Island MacArthur Airport
“Your associate steamed two shirts for me beacause I forgot to pack some. She was tremendously kind and helpful.”
V.C., customer at Dallas/Ft. Worth International Airport
“The service was exceptional and the sales associate was awesome - like I was in a department store at the mall!”
K.C., customer at Dallas/Ft. Worth International Airport
"Every employee exhibited excellent service every time I visited; I cannot say the same for other types of stores. Please keep up the great work."
W.S., customer at Hartsfield-Jackson Atlanta International Airport
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